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Effective: April 13th, 2015
Archive of Previous Terms
ArtCorgi is a property of Gigaverse, Inc., a company designed to help freelancers build sustainable careers.
ArtCorgi’s mission is to make it easy for you to discover and commission original work from up-and-coming artists. We aim to deliver all of the fun and fulfillment that accompanies being a patron of the arts without any of the hassle, ambiguity, and uncertainty that plagues those who approach artists independently.
By accessing ArtCorgi.com, reviewing our content and artists’ work, and/or purchasing work through our site, you confirm that you agree to the terms of the agreement, which are outlined below. This agreement is between you and ArtCorgi (aka “us” and Gigaverse, Inc.).
It should be noted that some of these terms are required to help protect us from crazy litigious people and keep the government happy. As members of the online community we are committed to not act against the value system of our community when push comes to shove. If you have any questions or complaints about these terms, please let us know.
You are eligible to use ArtCorgi if:
You grant us a worldwide, royalty-free, and non-exclusive license to reproduce, modify, adapt, and publish any content (such as reviews) you post on the site. This license exists only for as long as you choose to continue to include this content on our site and will terminate as soon as you remove it.
Unless you upgrade to a different licensing option (a feature some artists on ArtCorgi offer), you will be given a worldwide, fully-paid, royalty-free, non-exclusive, non-transferable, non-commercial, perpetual license with the right to reproduce, distribute, transmit, create derivative works of, and publicly display art you commission through ArtCorgi for personal purposes. You may not use samples of work provided by artists on our site without first gaining their permission. Unless you purchase a commercial license or full copyright to your art, you may not use art you have commissioned through ArtCorgi for commercial purposes without first obtaining permission from your artist. If a particular commission style you are interested in using for commercial purposes does not offer up-front licensing upgrade prices, you are welcome to contact us directly to obtain quotes for special licensing agreements from the artist associated with that style.
You are eligible to purchase art through ArtCorgi if:
We offer commissions based on very specific artist samples to ensure you receive the type of work you expect. If you are given commissioned art that does not meet our quality standards, you may submit a dispute and receive a full refund.
When you order a commission based on an artist’s specific sample, you can expect to receive art in return featuring:
When you order a commission as part of a special request, which involves establishing unique terms with an artist and communicating with him or her directly via email to direct your commission’s creation, you will have a far less predictable experience and can only expect to receive work that meets the requirements of whatever agreement you establish directly with your artist.
If your commission is not completed and delivered within your artist’s listed turnaround time for the style you selected, you have the option to cancel your order and receive a full refund at any point before the final work is delivered. Keep in mind that turnaround time does not include days spent awaiting responses from you (for example, if you wait three days before giving feedback on an artist’s rough draft, those three days will not be counted as part of your artist’s turnaround time). If a final work is delivered late, but you never canceled the order, you cannot ask for a refund unless the work does not meet ArtCorgi’s quality standards.
We do not provide refunds if you are unhappy with the final piece you receive. Artists spend significant amounts of time to create original work, and so long as they deliver what they promise (i.e., work that meets our quality standards), they deserve to be paid.
That said, if you make a purchase through our site that was associated with our satisfaction guarantee, you may receive a free second commission if you are not pleased with the final version of your order. Our satisfaction guarantee does not apply to all commissions on ArtCorgi. It only applies to commission orders in which you can see a “Satisfaction Guaranteed” image by the commission description fields that must be filled out prior to placing an order. You can read through the full terms of our satisfaction guarantee program below.
You will, however, receive a full refund if:
If your commission was created as part of a special request made of an artist, you will only be refunded if your artist fails to deliver the final work or if he or she fails to adhere to the terms you set in your customized agreement and you notify us of the problem via our quality assurance page within 48 hours of your work’s delivery or established deadline. A special request commission is not under our jurisdiction unless we actively participated in the creation of your unique contract.
Whether work you ordered does or does not adequately depict your subject(s), the style, level of quality, or level of detail presented in the sample selected will be determined by a panel of at least five other artists who provide work on our site. We defer to the opinion of artists rather than ArtCorgi staff as artists within our network have a stake in our site’s reputation, but not our general profits (or those of the artist in question). Our network of artists will only review quality disputes, not all work that is delivered through ArtCorgi.
If you do not submit a quality dispute for review on our quality assurance page within 48 hours of your work being delivered, we cannot provide a refund.
You may cancel a commission order after receiving a rough draft if you notify us within 48 hours of receiving that draft.
You will be refunded 50% of the commission’s original list price should you choose to not receive a final draft. The funds we retain will cover transaction fees, the draft work done by your artist, and ArtCorgi’s services.
You may request additional revisions to a work of art once it is finished, however they may be associated with an additional cost.
Artists provide up-front prices on ArtCorgi based on the assumption that they will only go through one round of review, and as additional rounds of edits take additional time, most artists need to charge for those added edits. The price of a revision will depend on how complex the requested revision is, hence we will need to obtain a unique quote from your artist if you would like an additional revision to be made. You are free to accept that price and pay an additional amount to have that change made or decline that price and accept your commission as is.
When requesting (and if necessary, purchasing) additional rounds of revision through ArtCorgi, you acknowledge that each round of revision is limited to one exchange: the delivery of your feedback and the delivery of your artist’s revised final piece. If you want further edits to be made after receiving a revised final piece, you may need to pay for an additional round of review. With this being the case, you acknowledge that it is your responsibility to give your artist as much specific detail as possible to ensure that he or she has the information needed to revise your work of art to your satisfaction.
In some instances, we offer a satisfaction guarantee, through which you can request a replacement commission if you are not satisfied with the original work of art you receive.
The presence of our satisfaction guarantee is indicated by a banner or image bearing the words “satisfaction guarantee” on a particular commission style page or within a specific order flow. If a commission style page or order flow does not feature our satisfaction guarantee image on it, this guarantee will not apply to your order.
You may ask for your final commission to be replaced if:
Conditions of the Satisfaction Guarantee:
Through our referral program, you can earn 20% of the list price of any art commission sold through ArtCorgi by sending prospective customers to our shop using your referral link.
You will only earn 20% of a commission’s list price if a customer’s purchase is associated with your unique referral ID. For this to happen, you must create an account with ArtCorgi, sign up for the referral program (which you can access at artcorgi.com/referral-program), send prospective clients to ArtCorgi.com using a link with your unique referral ID attached, and direct them to purchase a commission from a specific artist through our shop (artcorgi.com/shop/).
ArtCorgi’s referral program does not extend to the sale of prints or special ArtCorgi services.
Payment of referral program earnings is delivered via PayPal to the email address associated with your user account on a monthly basis, within two days of the 28th day of each month. If you wish for your referral program earnings to be sent to a different PayPal address, you must contact a member of the ArtCorgi team directly and ask for the address to be changed.
At any time, for any reason, and without notice, ArtCorgi may:
ArtCorgi is responsible for:
On ArtCorgi.com, you can:
It is your responsibility on ArtCorgi.com to:
On ArtCorgi.com, you cannot:
ArtCorgi is not cumulatively liable for any damages in excess of the fees you have paid for our services.
You agree to hold harmless and indemnify ArtCorgi against any and all damages, expenses, claims, liabilities, or losses related to your use of the site and our services.